Ask Questions

Questions You Should Ask About Your Investments ...
and What To Do If You Run Into Problems

That's the best advice we can give you about how to invest wisely. We see too many investors who might have avoided trouble and losses if they had asked basic questions from the start.

We encourage you to thoroughly evaluate the background of any brokerage firm or individual broker with whom you intend to do business—before you hand over your hard-earned cash.

Investor Tip Which brokerage firm or individual broker you select is very important for several reasons. You'll want to investigate thoroughly before doing business with a broker or firm that has a history of complaints or problems with regulators. Also, you should know that if your firm or broker goes out of business or declares bankruptcy, you might not be able to recover your money—even if an arbitrator or a court rules in your favor.

It doesn't matter if you are a beginner or have been investing for many years, it's never too early or too late to start asking questions. It's almost impossible to ask a dumb question about how you are investing your money. Don't feel intimidated. Remember, it's your money at stake. You are paying for the advice of your investment professional.

A good broker or investment adviser will welcome your questions, no matter how basic. Financial professionals know that an educated client is an asset, not a liability. They would rather answer your questions before you invest, than confront your anger and confusion later.

In this brochure, you'll find some questions that you should ask about investment products and the people who sell those products. We've also included some tips on how to monitor your investments and handle any problems.

Keep this brochure on hand when considering an investment and use it by asking the right questions before you buy. Have a pen and piece of paper ready to take notes on the answers. They can come in handy if there is a dispute later about what was said during the transaction. Taking notes also sends a signal to your broker: I'm a smart and serious investor who wants to know more about the risks and rewards of investing.

For mutual funds:

 

• How has this fund performed over the long run? Where can I get an independent evaluation of this fund?

   

• What specific risks are associated with this fund?

   

• What type of securities does the fund hold? How often does the portfolio change?

   

• Does this mutual fund invest in any type of securities that could cause the value to go up or down rapidly in a short period of time? (For example, derivatives?)

   

• How does the fund perform compared to other funds of the same type or to an index of the same type of investment?

   

• How much will the fund charge me when I buy shares? What other ongoing fees are charged?

Questions About The People Who Sell Investments:

 

• Are you registered with our state securities regulator? Have you ever been disciplined by the SEC, a state regulator, or other organization (such as NASD or one of the stock exchanges)?

Investor Tip You can verify your broker's disciplinary history by checking the Central Registration Depository (CRD). Either your state securities regulator or NASD can provide you with CRD information. Your state securities regulator may give you more information from the CRD than NASD, especially when it comes to investor complaints, so you may want to check with them first. You can find out how to get in touch with your state securities regulator through the North American Securities Administrators Association, Inc.'s website. To contact NASD, visit its website, or call them toll-free at (800)289-9999.

 

• How long has your firm been in business? How many arbitration awards have been filed against your firm?

   

• What training and experience do you have? How long have you been in the business? What other firms have you been registered with? What is the status of those firms today?

   

• Have you personally been involved in any arbitration cases? What happened?

   

• What is your investment philosophy?

   

• Describe your typical client. Can you provide me with some names and telephone numbers of your long term clients?

   

• How do you get paid? By commission? Amount of assets you manage? Another method?

   

• Do I have any choices on how to pay you? Should I pay you by the transaction? Or a flat fee regardless of how many transactions I have?

   

• Do you make more if I buy this stock (or bond, or mutual fund) rather than another? If you weren't making extra money, would your recommendation be the same?

   

• Are you participating in a sales contest? Is this purchase really in my best interest, or are you trying to win a prize?

   

• You've told me what it costs me to buy this stock (or bond, or mutual fund); how much will I receive if I sell it today?

   

• Where do you send my order to be executed? Can we get a better price if we send it to another market?

   

• If your broker changes firms, ask: Did they pay you to change firms? Do you get anything for bringing me along?

Questions About the Progress of Your Investments:

 

• How frequently do I get statements? Do I understand what the statement tells me?

   

• Is the return on my investment meeting my expectations and goals? Is this investment performing as I was led to believe?

   

• How much money will I get back if I sell my investment today?

   

• How much am I paying in commission or fees?

   

• Have my goals changed? If so, are my investments still suitable?

   

• What criteria will I use to decide when to sell?

How to Handle Problems:

Act promptly! By law, you only have a limited time to take legal action. Follow these steps to solve your problem:

 

1. Talk to your broker and explain the problem. Where is the fault? Were communications clear? Refer to your notes. What did the broker tell you? What do your notes say?

    

2. If your broker can't resolve your problem, then talk to the broker's branch manager.

    

3. If the problem is still not resolved, write to the compliance department at the firm's main office. Explain your problem clearly, and how you want it resolved. Ask the compliance office to respond to you within 30 days. If you're still not satisfied:

    

4. Send us your complaint by reaching us at:
   

   Securities and Exchange Commission
   Office of Investor Education and Assistance
   100 F Street, N.E.
   Washington, D.C. 20549-0213

At the SEC, we will research your complaint, contact the firm or person you have complained about and ask them to respond to your specific complaint or question. Sometimes our intervention yields a satisfactory result. If these steps don't work, you may need to take legal action on your own. We can send you information on mediation, arbitration, and suggest how to locate a lawyer if you need one.

Investor Tip When you ask these questions, write down the answers you receive and what you decided to do. If something goes wrong, your notes can help to establish what was said. Let your broker or investment adviser know you're taking notes. They'll know you're a serious investor and may tell you more. Use our form for taking notes when you speak to your broker or advisor.